This policy outlines the process for returning any gift set products in the beauty and barber shops category, including beard oil, balm, hair shampoo, and brush. Our goal is to make returns straightforward while safeguarding product quality.
Eligibility and Return Initiation
Customers who receive a gift set that arrives damaged, incomplete, or not matching the original order may request a return. All original seals and packaging must accompany returns to qualify. Our support staff works diligently to process returns with transparency and respect. To initiate a return, please contact our customer service team with your order details, a description of the issue, and photos. Once your request is reviewed, a return authorization number will be provided along with instructions on how to proceed.
Packaging and Preparation
When preparing an item for return, please use the original gift set packaging whenever available. Secure all included components—such as bottles, jars, and tools—in their original compartments. Wrap fragile items, like glass oil bottles and ceramic jars, in protective material to prevent movement and breakage. Include any promotional inserts and branded boxes. Clearly label the package with the return authorization number provided by customer service.
Return Shipment
Return shipping costs are the responsibility of the customer except in cases where incorrect or defective items were shipped. Select a carrier that offers tracking and insurance options. Retain shipment receipts and tracking information until the return is processed. If the return is related to a fulfillment error on our part, shipping charges may be refunded or covered by a prepaid label, as communicated by our team.
Inspection and Assessment
Upon receiving the returned gift set, our inspection team will verify that products are unused and components are complete. If more information is required, team members will reach out to confirm each return.
Resolution Options
Depending on the inspection outcome and inventory availability, approved returns may be processed in one of these ways:
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Exchange for the correct gift set or a similar product of equal value.
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Issue of a store credit voucher redeemable toward future purchases.
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Refund of the product cost (excluding original shipping fees), credited via the original payment method.
Costs and Responsibilities
Customers cover return shipping expenses except in cases of shipping errors or product defects. Reimbursements for return postage or exchange shipping will be handled once the return is approved and processed. It is the customer’s responsibility to package items securely and choose appropriate shipping options to minimize risk of damage during transit.
Non-Returnable Items
Certain gift sets and accessories are not eligible for return if their seals have been broken, or if they show signs of use. Customized gift sets, limited-edition releases, and items missing essential components are excluded from returns. Promotional freebies included with gift sets must also be returned in original condition to qualify for exchange or credit.
Communication and Support
Throughout the returns process, customers receive notifications via email or their preferred contact method. Updates include confirmation of return initiation, shipment receipt, inspection results, and final resolution. Our customer support team is available to answer questions, provide guidance, and assist with any special circumstances.
Policy Maintenance
This policy may evolve to reflect changes in product offerings or operational improvements. The most current version will always be posted on our website and will apply to returns requested after its publication date. We encourage customers to review this policy periodically for any updates.